Support

A real person reads every message. Write to me@benperreau.com and say what happened and which walk you were on.

Common problems

The audio is not playing as I walk

Firsthand needs location access to know when you have reached the next part of a walk. Open Settings › Firsthand › Location and choose Always, with Precise Location turned on. "While Using" works, but the audio stops when the screen locks.

It stops when the screen goes off

That is the Always setting above. Firsthand is designed to be walked with the phone in your pocket, so it needs background location to keep going.

A walk will not download

Walks download over Wi-Fi or cellular before you set off. If one stalls, leave the walk screen and come back to it. Downloads resume where they stopped.

I am not where the walk thinks I am

Tall buildings degrade GPS. Give it a few seconds in the open. If a walk is consistently wrong in one spot, tell us where — that is exactly the kind of report that fixes it for everybody.

How do I stop sending my walks to you?

Open Settings in the app and turn off Help improve Firsthand. Nothing further is sent. The app works exactly the same. See the privacy policy for what is sent when it is on.

Delete my account and data

Email me@benperreau.com from the address you signed in with and we will delete your account, your saved walks and any walk data we hold.

Reporting something in a walk

If a fact is wrong, tell us. Every walk is fact-checked before it ships, and we would rather fix an error than defend it.